Shipping & returns

This Shipping & Return Policy forms an integral part of the General Terms and Conditions of Hug & Hum.

By purchasing our goods and/or using our services, you accept this Shipping & Return Policy. Please read it carefully.

The terms used here, unless otherwise defined, have the same meaning as in the General Terms and Conditions.

Shipping

Shipping costs: €7 per order. Free shipping on orders of €250 or more. This applies to every country we ship to.

Belgium
Standard shipping: 2–3 working days

The Netherlands, France, Germany, Luxembourg and Ireland
Standard shipping: 2–4 working days

Austria, Denmark, Finland, Italy, Latvia, Lithuania, Poland and Sweden
Standard shipping: 3–5 working days

We currently ship to the countries listed above. Do you live elsewhere? Contact us at info@hug-hum.be and we will look for a solution together.

Returns and exchanges

Are you unhappy with the product you ordered and want to return it? No problem.

You have the right to cancel your order or return the products within 14 days after receiving them. This applies to all items, including sale items. If for any reason you are unsatisfied with your purchase, you can return the goods, together with the return form, in their original packaging, at your own cost and risk (see free returns below).

Only after the returned items have been received and approved by ACA Invest will the purchase price be refunded within 14 days, using the same payment method as the original order. We refund the original price you paid for the item. Import taxes, customs duties and shipping costs are not refunded, even for a partial return.

A return is not accepted, and no refund is made, if the product is not returned in the same condition (the hangtag must still be attached, and the item must have no stains, damage, perfume, odours or other marks) or if the return shipping costs have not been paid.

Exchanges

You can return any item for an exchange within 14 days of receiving your order. Items returned after this 14-day period are not eligible for an exchange.

Would you like the same product in another size or colour? Use the return form and send the product back. If it is available, we will send you the right size or colour.

If you would like a different item, or the requested item has a different price than the one you paid, please return the original item for a refund and place a new order.

If the item you want is out of stock in your chosen size and/or colour, you will receive a refund instead.

Depending on where you live, delivery of the exchanged product may take longer.

Free returns

Belgium: free returns on all orders (within 14 days).

The Netherlands, France, Germany, Luxembourg and Ireland: free returns on orders over €150 (within 14 days).

Austria, Denmark, Finland, Italy, Latvia, Lithuania, Poland and Sweden: free returns on orders over €300 (within 14 days).

Questions about shipping, returns or the right size? Email us at info@hug-hum.be. We are happy to help you personally.